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Health Insurance - Choosing Treatments
Research shows that millions of Americans receive treatments that
are unnecessary, costly, and even harmful to their health. On the
other hand, millions of Americans do not get the treatments they
need.
Study after study has found that the use of certain treatments
varies widelyfrom region to region, State to State, and city
to city. But there are even large differences in the use of treatments
within a single health plan or hospital, or by a single doctor.
That is why it is very important to work closely with your doctor
when treatment decisions need to be made. Make sure your doctor
knows your questions, concerns, and preferences. Ask your doctor
if the treatments he or she recommends are based on the latest scientific
evidence.
Quick Check for Quality
When choosing a treatment, make sure you understand:
- What your diagnosis is.
- Whether treatment is really needed at this time.
- What your treatment options are.
- Whether the treatment options are based on the latest scientific
evidence.
- The benefits and risks of each treatment.
- The cost of each treatment.
If you understand and feel comfortable with your treatment plan,
you are more likely to do your part to make it work. And, research
shows that people who are actively involved in their own health
care tend to get better results.
Learning About the Problem
The first step in getting the right treatment is to tell your doctor
what's going on. This information might include:
Your symptoms:
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When they first started:
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When they occur:
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Are they getting better? Worse?
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What makes them better? Worse?
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Are they affecting eating, sleeping, or other activities? How?
__________________________________________________
Medicines you take:
__________________________________________________
Before a treatment decision is made, your doctor needs to make
a diagnosis. Medical tests are an important way to help your doctor
learn about the problem. It is important to make sure that any tests
your doctor suggests are appropriate for you.
Medical Tests
Doctors order blood tests, x-rays, and other tests to help diagnose
medical problems. Perhaps you do not know why you need a particular
test or you don't understand how it will help you. Here are some
questions to ask:
How is the test done?
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What kind of information will the test provide?
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Is this test the only way to find out that information?
_________________________________________________
What are the benefits and risks of having this test?
_________________________________________________
How accurate is the test?
_________________________________________________
What do I need to do to prepare for the test? (What you do or don't
do may affect the accuracy of the test results.)
_________________________________________________
Will the test be uncomfortable?
_________________________________________________
How long will it take to get the results, and how will I get them?
_________________________________________________
What's the next step after the test?
_________________________________________________
One study found that anywhere from 10 percent to 30 percent of
Pap smear test results that were called "normal" were
not. Errors such as this can lead to a wrong or delayed diagnosis.
You want your tests to be done the right way, and you want accurate
results.
What can you do?
- For tests your doctor sends to a lab, ask which lab he or she
uses, and why. You may want to know that the doctor chooses a
certain lab because he or she has business ties to it. Or, the
health plan may require that the tests go there.
- Check to see that the lab is accredited by a group such as the
College of American Pathologists (800-323-4040) or the Joint Commission
on Accreditation of Healthcare Organizations (telephone 630-792-5800;
Web site http://www.jcaho.org).
- If you need a mammogram, make sure the facility is approved
by the Food and Drug Administration. You can find out by checking
the certificate in the facility. Or, call 800-4-CANCER 9:00 a.m.-4:30
p.m. EST to find out the names and locations of certified facilities
near you.
What about the test results?
- Do not assume that no news is good news. If you do not hear
from your doctor, call to get your test results.
- If you and your doctor think the test results may not be right,
have the test done again.
Getting the Diagnosis
When your doctor has decided what your problem is, he or she will
give you a diagnosis. But you should know that reaching a diagnosis
can be hard. Sometimes it can take a long time. And sometimes it
is hard to find out exactly what is wrong.
Ask your doctor to explain what you have and how it might affect
you and your family.
What is the diagnosis?
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What is my prognosis (outlook for the future)?
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What changes, if any, will I need to make in my daily life?
_________________________________________________
Is there a chance that someone else in my family might get the
same condition?
_________________________________________________
Will I need special help at home for my condition? If so, what
type of help?
_________________________________________________
Ask for materials you can take home. You also might want to find
out if there are any support groups for people with your condition.
Support
"Self-help" groups offer support to people with disabilities,
cancer, and many other health problems. The groups are made up of
people who have "been there" and who share experiences
and information.
Call the American Self-Help Clearinghouse for information on national
groups. It also can refer you to any State or local self-help clearinghouses
in your area.
Looking at the Options
The next step is for you and your doctor to look at your treatment
options. Your doctor may recommend one or more of the following:
- Behavior change (for example: eating a healthier diet, getting
more exercise, quitting smoking).
- Prescription medicine.
- Non-prescription ("over-the-counter") medicines.
- Surgery.
- Rehabilitation (such as physical therapy).
- Other treatments (for example, chiropractic services, massage,
or acupuncture).
- "Watchful waiting." (You and your doctor keep track
of your symptoms and watch for any changes. If there are changes,
then treatment might be the next step.)
Not all treatments have been proven by research studies to work-or
to be the best treatment for what you have. "Clinical practice
guidelines" can help doctors and patients make the right treatment
choices for some conditions. Some of these guidelines are based
on scientific evidence about which treatments work for certain conditions
and which do not. Ask your doctor if there are evidence-based guidelines
on treatments for your condition.
Ask about any books or special materials that can help you decide
which treatment is best for you. For example, "shared decisionmaking
programs" use video, audio, and computer graphics to help patients
make decisions based on science and on their own values and preferences.
Self-help groups, patient organizations (such as the American Cancer
Society and the American Diabetes Association), the Internet, and
your library are other sources of information.
All treatments have benefits and risks. To learn more about them
you may want to ask your doctor:
What is the recommended treatment? Are there other choices?
_________________________________________________
What are the chances the treatment will work?
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What are the expected results? When will I see them?
_________________________________________________
What are the risks?
_________________________________________________
What are the benefits?
_________________________________________________
Are there any side effects? (Most treatments have them.) What can
be done about them?
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Is the treatment painful? How can the pain be controlled?
_________________________________________________
What happens if I choose to have no treatment at all?
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How much does the treatment cost? Will my health plan pay?
_________________________________________________
Once you have the answers to these questions, you might want to
make a chart of "Benefits and Risks" or "Pros and
Cons" to help you decide if the treatment is right for you.
Here is a sample chart:
Benefits (Pros):
- Treatment has worked well for others with my condition.
- The medicine only needs to be taken once a day.
- No major side effects are expected.
Risks (Cons):
- Some minor side effects (rash, stomach upset)
- Some minor side effects could be troubling.
- The medicine is costly.
What Can You Do to Help the Treatment Work?
- Ask about anything you do not understand.
- Follow the doctor's directions. If you have a problem with the
directions, tell the doctorthe sooner, the better.
- If you have made any changes in the treatment plan, tell the
doctor.
- If you feel worse, have new symptoms, or have side effects from
the treatment, call your doctor.
Making Decisions About Surgery
Some surgery has to be done right away. But most surgery is not
an emergency. That means you have time to talk with your doctor
and decide what is best for you.
No surgery, not even minor surgery, is risk-free. To decide if
a procedure is right for you, learn about it and its possible benefits
and risks. Research shows that patients who know the facts about
surgery and other treatments can better work with their doctors
to make decisions based on science and on what the patient prefers.
The result? A more satisfied patient.
Here are some questions you may want to ask your doctor or surgeon:
Do I really need this surgery? Is there some other way to treat
my condition?
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What will happen if I wait until later to have surgery? Or never
have it at all?
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How often does this type of surgery help my kind of problem? How
much does it help?
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Where will the surgery be performed?
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Does the surgeon, hospital, or surgery center have a lot of experience
with this kind of procedure?
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Is the surgeon experienced and qualified to perform the surgery?
_________________________________________________
What complications or side effects might I have?
_________________________________________________
What kind of pain might I have? How will it be treated?
_________________________________________________
How long will it take me to recover? Will I need help at home?
What kind of help?
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How much does the surgery cost?
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Will my health plan pay?
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Getting a Second Opinion
A "second opinion" is when another doctor gives his or
her views about what you have and how it should be treated. A second
opinion can help you decide whether the surgery is right for you
at this time. Your doctor and surgeon should welcome your request
for a second opinion. Your health plan may even require one for
some types of surgery.
You can ask your doctor, health plan, a local medical school, or
local medical society for help in finding someone to give you a
second opinion. But first check to see if your health plan covers
second opinions.
Ambulatory Surgery Centers
Today more and more surgeries are done in places other than hospitals.
These are "in and out" (ambulatory) surgery centers, where
you may stay for a few hours or up to one night. If you plan to
have surgery at such a center, call your health plan or visit the
center to find out:
- If your health plan will cover your care there.
- If it is licensed. Then check to see if it is accredited by
a group such as the Joint Commission on Accreditation of Healthcare
Organizations (telephone 630-792-5800; Web site http://www.jcaho.org)
or the Accreditation Association for Ambulatory Healthcare (847-853-6060).
The accreditation certificate should be posted in the facility.
- How well trained and experienced the center's health care professionals
are.
- If the center is affiliated with a hospital. If it is not, find
out how the center will handle any emergency that could happen
during your visit.
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